ANSWERS: 2
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Perhaps he has not finished yet...? In any case, you finish grout with a wet grout sponge, which is fairly closed celled, so it doesn't pull up too much grout as a large celled sponge would. Simply wet the sponge and wipe the grout, rinsing the sponge in between. This will remove any excess grout from the tile.
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maybe you should tell the company about it and ask them to send someone else
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