• I have the same player.. same model... I am having the exact same problem as you. I charged the player for 12 hours as it says then I installed the software. I plugged the player into my pc's USB port 2.0 and I clicked the software and it came up but when I hit download nothing happens. And too at the top of the screen it says it's offline. I have tried plugging it into other USB ports on my pc. I have a Dell and there are 2 usb ports in the front of the tower and 2 in the back. Sorry this is not helpful but I was going to post the exact same thing. if you find out how it works please contact me at thanks :)

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