• Sometimes the software can lock up on these phones. Try taking the battery out for 30 seconds, then putting it back in and trying again. If this does not solve your problem, see if you can exchange your phone.
  • Could be the charging cord. Those go bad. You can have it plugged in all week and it still won't charge if the cord has gone bad. It might give enough power to light the keys for a few minutes then just die.

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