by Anonymous on September 20th, 2008

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I've recently had a virus/spyware on my laptop. I ran spybot, Ad-aware and AVG and they seemed to find and fix certain things... I can now use certain sites, eg. facebook, but I can't open my emails on hotmail. I click on Inbox and nothing happens. Help!

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by Karl Plesz on September 21st, 2008
Sometimes, even though you may have removed the offending malware on your system, the damage is still there. I suspect that your browser is damaged. Quick check - assuming you use Internet Explorer, download and install Firefox. Try Hotmail with Firefox. If it works, IE is broken.

From there, you have two choices:

1. Continue to use Firefox.
2. Fix IE by following the instructions found here:

http://www.wikihow.com/Repair-Internet-Explorer
or for older versions of IE:
http://www.dougknox.com/xp/tips/xp_ie_reinstall.htm
http://www.theeldergeek.com/repair_ie6.htm
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- Thanks for the answer, but I am already using Firefox. I tried uninstalling and reinstalling but still having the same problems.
  
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  by Anonymous on September 21st, 2008
- Try a different browser, like Google's Chrome or IE. If that works, there's something wrong with Firefox. Clearing out the registry of all Firefox related stuff before a re-install may help. If Chrome doesn't work either, it's a Windows issue.
  
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  by Karl Plesz on September 21st, 2008
- Thanks! I tried Chrome and it accessed hotmail with no problems so obviously something's wrong with Firefox. I'll try clearing out the registry and re-installing, as you suggest. Thanks again, this has really helped me out :)
  
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  by Anonymous on September 22nd, 2008
- I have had similar Problems with Firefox Portable, clear all Private Data and erase history and forms etc then reboot the system if it doesn't work you might want to completely erase fire fox and clean the registry then try an complete clean reinstall ..
  
  ~Nemo~
  
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  by Nemo_S on September 30th, 2008
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by Seraphim Shinobi on September 20th, 2008
maybe you have an older version of internet explorer, try upgrading it or download the latest version of firefox.
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- Thanks. I use Mozilla - how would I get the latest version?
  
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  by Anonymous on September 20th, 2008
- off the mozzilla website
  
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  by Seraphim Shinobi on September 20th, 2008
- Thankyou!
  
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  by Anonymous on September 21st, 2008
- no problem
  
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  by Seraphim Shinobi on September 21st, 2008
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You're reading I've recently had a virus/spyware on my laptop. I ran spybot, Ad-aware and AVG and they seemed to find and fix certain things... I can now use certain sites, eg. facebook, but I can't open my emails on hotmail. I click on Inbox and nothing happens. Help!

Question

I've recently had a virus/spyware on my laptop. I ran spybot, Ad-aware and AVG and they seemed to find and fix certain things... I can now use certain sites, eg. facebook, but I can't open my emails on hotmail. I click on Inbox and nothing happens. Help!

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I've recently had a virus/spyware on my laptop. I ran spybot, Ad-aware and AVG and they seemed to find and fix certain things... I can now use certain sites, eg. facebook, but I can't open my emails on hotmail. I click on Inbox and nothing happens. Help!

Answers. 2 helpful answers below.

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