Assume that you are a bank manager. One of your customers was charged twice for her mortgage payment because of an employee error. Could you pliz write a letter of apology to the customer and a memo to your staff on changes to be made to avoid such errors
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vanessa
ANSWERS: 3
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yes, I could and would.
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Certainly. A bank once added 3 zero's to a transaction which sent me into major overdraft. I wasn't the only one that this had happened to that day. The bank manager sent an email of apology to me and contacted my bank and explained the situation so that the overdraft charges were reversed.
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Dear Mrs. Smith, I would like to apologize for any inconvenience our error in double billing your November payment may have caused you. I have reversed all service/overdraft fees and credited the overpayment to your checking account. Sincerely, Bank manager The one to the staff just needs to lay out the steps that would correct the procedure that allowed the error to occur. To All Employees: In order to avoid errors on crediting payments the new policy is: insert the fix here
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