ANSWERS: 2
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Ok well its possible that the phones speaker is broken. Try playing an mp3 on the phone or some sort of music and see if any sounds come from it. If they dont then obviously your speaker is broken. If not are you sure the volume is turned up all the way? If so then maybe its a software problem.
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The phones software (firmware) has become corrupted. Take it in to an agent and get them to "flash" the latest firmware for your model and the problem will be rectified...
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