ANSWERS: 2
  • About 15 years ago I ordered a book serie from Time Life Books, Luxus Format. When the first arrived, the book had the edges slightly bent. I wrote them a letter that I would appreciate it when they would stabilize the edges. Would you believe it, when the next book arrived - one month later - the carton had a new design, which kept all edges firmly supported. I sent them another letter with my Thanks....
  • Companies often place their contact number right on the package, because they do want to hear from you. Nearly every large company has a customer service contact online. It is in their best interest to keep their customers satisfied. Most of them will send you a coupon for your next purchase.

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