Here's the instructions so you can save your game: http://disneyinteractivestudios.custhelp.com/cgi-bin/disneyinteractivestudios.cfg/php/enduser/std_adp.php?p_faqid=2794&p_created=1168462198&p_sid=kbW478cj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NTM4LDUzOCZwX3Byb2RzPTAmcF9jYXRzPTAmcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWRlc3BlcmF0ZSBob3VzZXdpdmVzIHNhdmUgZXJyb3I*&p_li=&p_topview=1 Windows Vista Follow the steps below to create the game's profile and saves folders in Windows Vista. 1. Start the game. 2. On the Main Menu screen, click on Create New Family. 3. Customize and name your family. 4. Write down the last name of your Family on a piece of paper. 5. Click Play. (If you have already created your families in the game, skip to step 8). 6. When the game starts and you see your character on screen, click the Game Menu icon at the bottom left of the screen (refer to page 11 of the program manual). 7. Click Exit Game > Quit to Desktop. Note: If you create a new family in the future, perform steps 1-7 before proceeding to Step 8. 8. Click Start > Computer > (C:) Drive. 9. Click Organize. 10. Click Folder and Search Options. 11. Click View. 12. In the Advanced Settings section under Hidden Files and Folders, select Show hidden files and folders. 13. Click Apply, then OK. 14. Double click Users > *yourlogin* > AppData > Roaming > Desperate Housewives. i.e., "C:Users*yourlogin*AppDataRoamingDesperate Housewives." Note: *yourlogin* refers to the account in which the game is installed under Windows Vista. 15. Within the Desperate Housewives folder there should be four sub-folders: Profiles, Saves, Photos and Coupons. These folders must be created if any are missing. Note: If the Desperate Housewives folder is missing, it will be necessary to create it as well. 16. Right-click the Desperate Housewives folder, select New > Folder and create the missing folders, i.e., "C:Users*yourlogin*AppDataRoamingDesperate HousewivesProfiles " Saves " Photos" Coupons" 17. Right-click on the Saves folder, select New > Folder, type out the last name of your family and press enter. 18. Close all open windows. 19. You will now be able to save your progress in the game. Windows XP Follow the steps below to create the game's profile and saves folders in Windows XP. 1. Start the game. 2. On the Main Menu screen click Create New Family. 3. Customize and name your Family. 4. Write down the last name of your Family on a piece of paper. 5. Click Play. (If you have already created your families in the game, skip to step 8). 6. When the game starts and you see your character on screen, click the Game Menu icon at the bottom left of the screen (refer to page 11 of the program manual). 7. Click Exit Game > Quit to Desktop. Note: If you create a new family in the future you will need to perform steps 1-7 before proceeding to Step 8. 8. Double click on "My Computer", then double click on the (C:) Drive. 9. Navigate to C:Documents and settings 10. Locate your user's name (*yourlogin*), then double click on it. 11. Double click on "Application data ". 12. Double click on Desperate Housewives. i.e., "C:Documents and settings*yourlogin*Application DataDesperate Housewives." Note: *yourlogin* refers to the account in which the game is installed under Windows XP. 13. Within the Desperate Housewives folder there should be four sub-folders: Profiles, Saves, Photos and Coupons. These folders must be created if any are missing. Note: If the Desperate Housewives folder is missing you must create that folder as well. 14. Right-click the Desperate Housewives folder, select New > Folder and create the missing folders, i.e., "C:Documents and settings*yourlogin*Application DataDesperate HousewivesProfiles " Saves " Photos" Coupons" 15. Right-click on the Saves folder, select New > Folder, type out the last name of your family then press enter. 16. Close all open windows and run the game. 17. You will now be able to save your progress.