• Did a CD come with the pack? The CD most likely contains the drivers for the MP3 player to work which is why Windows does not recognise it fully. If not my second answer which should be used as a last resort is to open the drive if you can, and save everything that isnt a song to the desktop. Then format the MP3 player and try to open the drive then. IF you can re add the files you saved and place songs appropriately, if not well i'm sorry i cant help any further.

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