• winamp. my signif. other has a sansa mp3 player- (I bought it 4 her)she had the exact same issue- eventually I discovered winamp was able to search hard-drives and select/upload any music files on my drive and port it into the player's memory/drive. It also allows you to see the whole process through it's main window interface. Beat trying to convert music files which should have been universally recognized by the sansa in the first place. Just google up "winamp" and download the best free mp3/cd/streaming media player out there! No catches/gimmicks or bullshit..just a great player and there's also a premium paid version which I found completely unnecessary to have to buy! Good luck~

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