ANSWERS: 2
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Usually the sales department receives the order. If it something to be made they may issue a works order to the factory or if it is to be picked from a warehouse they would issue a picking list. Terminology does vary from Industry to industry and probably country to country, but these are the terms I am familiar with.
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When I worked for a mail order company, sales would receive the purchase order and would send a "pick ticket" to the warehouse to fill the order.
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