ANSWERS: 1
  • It sounds like the hard drive wiped out your son's user profile. If the administrator account is still present and working, you can log on using that and create a new account for your son. If it's not working, then you can take the hard drive out and plug it into a desktop computer using an adapter, transfer any needed data off, then put the hard drive back in the laptop and format the drive and set it all up again before transferring the data back onto it.

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