by 
khammer
ANSWERS: 6
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You exactly right, I was in Circuit City the other day wanting to buy a camcorder and a digital camera. I stood their with employees looking at me for a while, I even called to them and they ignored me and starting talking with other employees who were doing nothing. I even set off the alarm 3 times, the final time the manager came out to turn off the alarm (which at this point had been going off for 10 minutes) and I asked him if he could get someone to help me and he walked back into his office. Finally some young kid came back from lunch and came over and asked if I needed help and I ask him some very basic questions about the product so I could gage his knowledge of them. At that point I wondered if the poor kid even knew what electricity was, I was thinking it would be a treat just to walk into a dark room with him and switch on the lights and watch the awe on his face. CUSTOMER SERVICE IS DEAD... At least at most places.
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Yeah, I know what you mean. Even in the doctor's office where they "care" for the patients, I couldn't believe the rudeness that was displayed by the secretary. Even at the restaurant that I took my son the other day, she totally ignored me and talked to my son and "I'm" paying for it. I didn't leave her nearly as much tip that I usually do. Verizon Wireless had the worst customer service when I was returning a brand new phone. They were rude and clueless and LIED to me. It took me 4 months to get my money back and that was only because I wrote to BBB. It's a shame.
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One of the most insidious signs of this that I have seen is the "mock apology." People are no longer truly sorry if you're not happy, nor will they go out of their way to try and meet your needs. The best you get is "I'm sorry that you feel that way," or "Sorry, there's nothing I can do about that." When I was in customer service in the past, I would never have been allowed to get away with either of those. I was always working with my supervisor to creatively solve a customer's problem, or not resting until I found the right company person to be a helpful resource. Good question!
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Don't even try to get a cell provider's customer service to assist you lately. I've completely changed my methods of dealing with large companies now. -record all calls -take notes: time/date, people, issues, promises made by the employees (because most of them never get kept) -before discussing or doing anything always get THEIR name, employee ID, department name, etc even before giving your own info -then if they put you on hold for a long time or more than once because they don't know how to answer your question or fix your issue, demand that they call you back or transfer you to somebody that CAN help you (supervisor etc...) -don't take "no" for an answer
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I know, they don't help you even when you can understand what they are saying.
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Its all about money now, people lost touch with reality
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