ANSWERS: 4
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Do you have up to date anti-virus and anti-spyware software? If not you can download them all for free - AVG Free Edition anti-virus, Spybot S & D and Ad-Aware Plus. Once you're sure they are all updated to the latest versions, switch off your computer and re-start it in Safe Mode - hit the F8 key just as Windows is starting to get to a menu to select Safe Mode. Run all three of the programs I mentioned and when everything is sorted re-start your computer normally. You might have to do a System Restore to stop the automatic connection issue.
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I am really worried and need some quick help - please - Pattijo
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I also recommend ad-aware. You can get it here: http://www.download.com/Ad-Aware-2007-Free/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5
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1) You probably installed a dialer. The result is that you become all your calls to the internet made from now on automatically over an expensive telephone number. So the best would be to limit your time on your computer until you have solved your problem, for instance by installing some anti-spyware programs which can detect and remove dialers. "Some popular examples include Ad-Aware, Spybot - Search & Destroy, and AVG Anti-Virus." 2) "Dialers are necessary to connect to the internet (at least for non-broadband connections), but some dialers are designed to connect to premium-rate numbers. The providers of such dialers often search for security holes that may be present in the operating system installed on the user's computer and use them to change the computer to dial up through their number, pocketing the additional money for themselves. Alternatively, some dialers inform the user what it is that they are doing, with the promise of special content, accessible only via the special number. Examples of this content include software for download, (usually illegal) MP3s, 'underground' hacking materials such as viruses, and in the case of at least one website, pornography. The cost of setting up such a service is relatively low, amounting to a few thousand dollars for telecommunications equipment, whereupon the unscrupulous operator will typically take 90% of the cost of a premium rate call, with very few overheads of their own." "Therefore links in spam emails should never be opened, automatically started downloads should be canceled as soon as discovered, and one should check on each dial-up to the internet to see whether the displayed phone number is unchanged. Another way to protect oneself is to disable premium numbers through one's phone services, but of course this disables all such services -- even the honest ones. Another way of prevention is through the use of anti-spyware programs. Many recent anti-spyware programs can detect and remove dialers, as well as many other forms of malware. Some popular examples include Ad-Aware, Spybot - Search & Destroy, and AVG Anti-Virus. However, the best way of prevention is by using common sense. Never visit links and sites that are potentially unsafe, and use protection at all times. If an email is sent from an unknown stranger, do not open it (or click on the links contained within) until you can verify that it is sent from a trusted source." 3) "Malicious dialers can be identified by the following characteristics: A download popup opens when opening a website. On the website there is only a small hint, if any, about the price. The download starts even if the cancel button has been clicked. The dialer installs as default connection without any notice. The dialer creates unwanted connections by itself and without user interaction. The dialer does not show any notice about the price (only few do) before dialing in. The high price of the connection is not being shown while connected The dialer cannot be uninstalled, or only with serious effort. " Source and further information (all quotes): http://en.wikipedia.org/wiki/Dialer 4) anti-spyware programs: http://en.wikipedia.org/wiki/Ad-Aware http://en.wikipedia.org/wiki/Spybot_-_Search_%26_Destroy http://en.wikipedia.org/wiki/AVG_Anti-Virus
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