Outlining reasons why the customer's concern is not right is that effective or Ineffective
by 
Dee1000
ANSWERS: 4
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It depends on whether you want to be General Motors or Toyota.
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It's usually ineffective to tell anyone they are wrong, no matter how wrong they are or how right you are. Instead, listen attentively and fully. Then reply beginning with "I can see how you might see it that way. May I explain what happened?"
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It can be very, very effective at making you feel superior and at making the customer feel stupid. They may feel that it's very stupid to do business with you.
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customer service is just that, serving the needs of the customer. don't explain to me why you can not relate to/fix my problem, just tell me what you can do to help resolve my issue.
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