You stand by your "guns" and make the lady aware that you filled the order just as it was told to you. This lady could be trying to scam you, don't fall for it.

You; "I understand you're upset ma'am. However, we filled the order your husband gave us correctly therefore this is between you and your husband and not us. Thanks and we do appreciate your business."

Tell her it not your fault you fixed what her husband ordered, no refund

See if we could remedy the problem by fixing her what she claims to have ordered originally, and maybe toss in free desserts or the such. If that doesn't work, would refund her money, and give her a coupon or the like to try to guarantee another visit by them. Nothing costs business any more than losing a customer -- even one. $30.00/week 52 weeks a year 30 years as a potential customer Could be up to $46,800 in lost business, from just one lost customer.

They got what he ordered...food sales are final.

There's an 'ole saying in the service industry, "The customer may NOT always be RIGHT. . . .but they ARE the customer! " Moral?! If you want to stay in business for any length of time, you BETTER please the customer. I'm NOT saying she was right ! I'm JUST saying. . .in the SERVICE INDUSTRY. . .you HAVE to please the customer !

You can't help it if someone ordered wrong. Tell her she can order again but she has to pay for it. If she has a problem with that you don't need a customer like her anyway

tell her, too bad! bring the wrong item back and we'll make you what you wanted. If it's everything, then tough luck. take it up with your husband.

You tell her as politely as you can that the customer got what he ordered and your contract was with him and not his wife....no refund : )

If the husband picked up the things he ordered, the transaction is complete and legal. The fact that he did not order the 'right' thing, is an issue between the husband and wife and is nothing to do with the restaurant. If it took her an hour to get in touch with the restaurant, it sounds like a scam and the food is probably already all eaten. She should have phoned as soon as the food got home and she should have returned the food - but the restaurant has no obligation to make any amends. The original deal was between the husband and the restaurant.

If there was an item or so that her husband had ordered wrong I would give her a replacement for free as a goodwill gesture... no money back... Its wise to be good to your customers, they will be far more likely to come back in the future or say good things about you that way.

You tell her that you are deeply sorry, her husband made a mistake in what he ordered. However, you have prepared the food based on his order and that is what you have to go with. Once the order was placed and prepared then he is financially obligated to pay for the food.

I will repay the money that women.Because in the economic system the customer is number one.But i will explain that guy not to do next time and i will not repay when the next time.

If the food order was incorrect, did the wife bring the food back or did they consume it? Sounds like a scam to me. A restaurant would not stay in business very long, if they honored a complaint like this. Bring your receipt, bring back the wrong ordered food and then we will talk. I still would not refund the money. It was their fault, not the fault of the restaurant.

Tell her to go home, get her riding crop, and take it out on the guy who actually screwed up the order.

first of all, i would slap that ho, then maybe slap her again. then id tell her well her husband made the order, and he got what he ordered, he was the one who fucked up, not the restaurant, then id smack her in the mouth for a third time

Tell her to blame her husband its not my problem he cant follow instructions

Tell her that if everyone tried to return their mistakes, she'd have been shoved back up her mum's cunt.

Tell her to lay off her husband and come in or call in herself next time. Of course, if you follow the old "customer is always right" course of action, she'll probably tell all her friends how nice you are and you'll probably get three times the word of mouth business to replace the loss of that expensive dinner.

1st it is not your fault that her husband order the wrong food and im sure they ate it. maybe she didn't like it and thats why she is being a bitch, i would tell her okay mam this is what i can do for you i will give you half of your money back in the form of a gift card to my resturant, if she don't like that then you tell her im sorry that is all i can do, once again i am sorry but it is not my fault your husband order the wrong food and you should of called i would have gladly made you what you wanted free of charge but it took you an hr and if she gets to crazy about it you walk away. This reminds me of the guy that i waited on one day and they order there food and he comes up to the counter like 15 mins later with his half eatin plate of food talking about it was cold i said well it wasn't that cold you ate almost all of it, so he's like i want to talk to the manager i said ok, so i got the manager and i was like this guy order his food he ate almost all of it then has the nerve to say it was cold, so she goes out there and told him the same thing im sorry but how cold was it you ate almost all of it, they didn't like that too much they caused a big scene we just laugh at them and told them you have a good day.

Tell her that you understand her frustration but the responsiblity lies with the error of her husband and not the establishment. Food sales must be final because this is not something that can be "returned".

First thing I would do is ask her what he was supposed to order. Angry about getting the wrong thing, she should be able to reel off the correct order without hesitation. If she can't it may be a trick. If she does, offer to fill the correct order and have it ready when they return with the incorrect one. No cash refund.

It's their food, their mistake, not mine, I'm not buying it back, but I would sugar coat it.

Tell her to talk with her husband - he was the customer, not her. Perhaps be gracious and offer a discount on their next meal.

I wouldnt give them their money back...THEY ORDERED THE WRONG THING....you didnt FIX THE WRONG THING. There a**holes to even ask. It is probably a scam...I WOULDNT DO IT.

Explain to her that Take away food is not sold on Sale or return. as politely as you can.

I've had similar problems at my work, you tell them no refund because it is their fault the husband got the order wrong.

Tell her "Not his first big mistake, obviously."

Why didn't he check his order before leaving the shop? Did she bring back the mistaken order?

Sounds like restaurant scam # 53. The key is, "she wants her money back because her husband ordered the wrong thing". Their fault!!!!!!!!!!!!! I would be sorry for her but then ask where the food was. It is not the policy to take uneaten food back because it is too perishable, but I would give her credit for what they could produce uneaten and undamaged. But I would insist she give me the correct order and pay for it.

I would tell her to kiss my a$$. Who needs customers like THAT?

FOCK YOU BEEYOCH

How do I know she is telling the truth? Maybe she tasted it and decided she wants something else. There are a lot of unscrupulous people out there, and it doesn't matter what social background they come from. I agree with others here----it's her husband's mistake----he gave me the wrong order. I did my part. And I'm not going to lose MY money because the guy goofed. But I would explain this in the nicest way possible, and end the discussion with "Sorry. No can do."

say "I am sorry that he made a mistake, what was wrong?" and replace up to 20% (atleast 1 item) of the order. then make sure she knows that we will not be correcting their mistakes in the future. no refund.

Did she also bring the food back? I would tell her I'm sorry but the food that was ordered was provided and maybe offer her a discount coupon for a future order...then pray that she tells me to go to hell and leaves! The catch 22 is of course, a pissed off customer is more likely to complain to everyone they know about what pissed them off. In this case...I would really like to believe that the people this bitch whines to...will be intelligent enough to already KNOW her and her games...and so will nod, give her a poor baby and realize that she is nutty as a fruitcake.

"Sorry, but once the food leaves the restaurant, health codes prevent us from taking back any food orders." I wonder why it took her an hour to realize this?

I am sorry, I cannot refund you the money since it was ordered by your husband, we prepared it the way we were told and he took the food home. However, we would be happy to make whatever you order to your requirements next time. Here is a coupon. Please come and visit us again. Kill he with kindness. I know it sucks but unhappy customers are bad for business. They tell everybody. However, if you think she isn't worth the trouble, just ask her to leave.

Not your problem he is married to a wack job. If it was a good customer one could offer a discount on their next visit to the shop.

tell her that you merely serve customers what they would like to eat and are therefore not responsible for an error her husband made. if you'd have muddled the order up then you'd have gladly rectified the mistake, but as it was the customers fault, you're afraid there is nothing you can do about it.

I'd kindly give the money back and say "Do visit again".

If she returns the order--I'd immediately give her a refund. (This was an expensive order, therefore, her satisfaction will mostly like guarantee her repeat business and perhaps, thru word-of-mouth, additional business as well!)

I thought I'd enter something I thought was clever, but nothing can beat Anonymous T. Jackson's answer.

If she brought in all of the food(Every bit of it) I would refund her money. If she brought in partially eaten food, or just the reciept I wouldn't refund the money.

How badly did the restaurant owner want to retain this customer and this business? You could always explain that your restaurant was not responsible for her husband. Perhaps if she had chosen a spouse more carefully, this situation could have been avoided. LOL

Tell her that ordering the wrong item is not refundable. There was nothing wrong with the food itself, it was the wrong order. It is of no fault of the restaurant. That is something she needs to take up with her husband. The order was placed and paid for. If it was quality of food, I would be wiling to help. If she comes in later saying the food was bad, I'd tell her to get out of my store, she is just trying to find an excuse for a free meal now.

I would say, "He placed an order, we filled that order, he checked it, paid for it, and took it. We did not make a mistake, so there will be no refund of any kind. If the mistake had been ours, we would offer either a refund or remake the order correctly. Since the mistake was your husband's and not ours, I suggest you complain to him." ... "Would you like to place another CORRECT order?"