I saw on the news this morning where a lot of companies are moving their customer service departments back to the United States because customers are tired of speaking to people that they can't understand. What is your thought on this?
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ANSWERS: 13
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No habla ingles
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It's been happening in the UK for almost the last decade. Let's face it, the move away from 'home-based' service centres was simply a cost-cutting measure. I've no doubt companies will move these places abroad, and many companies have yet to spend to bring such centres back to the UK.
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ITS ABOUT TIME... All we'll have to do now ....For English press 1
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I had already seen the trend. Hopefully Verizon will get on board too. I'm really sick of dealing with their foreign call center.
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It should have been done years ago. It is not good customer service when you can't understand what the person is saying.
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Same is happening in the UK too
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Thank goodness. There is nothing more frustrating than disputing your account with someone who rides a camel to work everyday. That's the best news I heard all day!
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That I hope my lot get on the bandwagon. Worse than having to call them to transfer customers is to try and sound convincing when telling customers that they are well trained staff no matter where they are.
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What a great idea! I've been so frustrated by some problems. It sure would be nice to talk to someone that understands or can help. But I sure hope that more companies would do the same and make sure that the people here know what to do as well.
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Our company pulled ours back over a year ago just for better control and accuracy. The accents weren't a problem, but we weren't getting our money's worth for the service.
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about time
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I think that it is about DA** Time !!
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its about freaking time! I'm tired of trying to talk to people with broken english, i mean how do these people even get these jobs with such hard accents? Hopefully now i won't have to say "what?" every 5 seconds when im on the phone with them.
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