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by deco11 on July 12th, 2008

deco11

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18 month old Samsung LN-T4665F that worked yesterday but now there is NO picture but clear sound. All cables have been checked - when I turn it on a picture flashes for 1 second but then it's just a black screen. Ideas?

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  • by smsnglawsuit on February 25th, 2009

    smsnglawsuit

    In May 2007 I bought a 46-inch Samsung LCD TV from BestBuy. In February of this year, 7-8 months after the 1 year warranty expired, my TV stopped working properly. I can hear sound, but no picture. I work with technology and I am an expert in home theater setup so, I checked for all possible causes, like bad cable connections, etc. No luck. I decided to research the issue on the Internet and very quickly found-out that there are hundreds of other consumers that have experienced the exact same issue with that specific set (LN-T4665F), making it clear that it is a manufacturing defect.
    On February 24th I called Samsung to arrange service and I was told I would have to pay for it because the set was out-of-warranty. Considering this was clearly a manufacturing defect, I didn't think that was fair and the agent told me to call their escalated costumer service department, or ECR. I called the next morning and, after having to explain the exact same story all over again, was told by an extremely rude agent called Tutson that he wasn't going to transfer my call because "just because I saw it on the Internet it doesn't mean it is true". I continued to ask to be transfered and he continued to say no, in an extremely rude way. I hung-up the phone. To my awe, my cell-phone rings and it is this Tutson gentlemen calling me to scream to me about hanging-up on him. I couldn't believe it.
    I eventually found the direct number to the ECR department and spoke with a person named Britney who told me there was nothing she could do because they have a procedure.

    Here are a few links to other people saying they have the same issue:

    http://www.answerbag.com/q_view/851985
    http://www.justanswer.com/questions/1ikml-no-picture-46-inch-lcd-samsung
    http://forums.cnet.com/5208-4_102-0.html?threadID=323237
    http://www.broadbandreports.com/forum/r20889230-Samsung-LCD-TV-No-Picture-but-has-Sound
    http://www.dslreports.com/forum/r21694641-Samsung-LCD-TV-No-picture-with-sound
    http://www.avforums.com/forums/lcd-televisions/795529-samsung-46inch-lnt4665f-no-picture-but-can-hear-sound-please-help.html
    http://www.fixya.com/support/t745811-no_picture
    http://www.fixya.com/support/t344968-lcd_picture_not_showing_up

    If you're interested in joining me on a class-action lawsuit against Samsung and their awful customer service, send a message to samsunglawsuit@malencar.com

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