ANSWERS: 7
  • Maybe because they think that the drive-thru customers have more bread since they have cars. The walk-in ones may or may not have cars, but management no longer has time to look into that.
  • Never really noticed, when Im in the Drive Thru is seems the other way around.
  • Probably because the fact that someone is taking the time to walk into the restaurant implies that they have more time to spare.
  • My father was just talking with me about this. He was ignored for fifteen minutes because of a drive-thru customer who had arrived five minutes after he had in the store. He ended up walking out with nothing and putting the place on his banned list. The reason they do it is because they think it's more important that drive thru goes through quickly, seeing as it's looked upon as the ultimate fast food experience. Ridiculous.
  • Drive through is more time critical than a walk in. If there is a back log in drive through, it's more obvious, and customers are more likely to be turned off. If a customer is out of their vehicle and walking into the store, there's less of an impression of a backlog, and less chance of a walkout. Personally, I get fed up with waiting in queues, while some bozo decides to change his order at the window, and get condiments, and napkins, oh, and the straws, and can they get something for little Joey? and... People: If you're going to change your mind fifty times at the window, just park your car and walk in.
  • People at the drive up are most likely in a hurry, otherwise they would come inside.
  • The customers inside are, well inside. The managers figure they are planning on staying for a little while. The customers in the drive-thru line are in running vehicles, if the line takes too long they can just drive off and go somewhere else.

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