ANSWERS: 1
  • I'd rather describe the feeling of the situation regarding when a customer gets upset. First, you really need to figure out the absolute reason(s) why the customer is upset. By digging down to the root cause through appropriate questioning, you'll be demonstrating that you care about this person. You might be surprised that what you thought the customer was upset about really wasn't... Once you figure it out, you'll be able to really help them...sometimes they are upset about things in their life and they take it out on you because they need to vent their anger...you should feel sorry for them...

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