I ordered a pizza at a dine in place and the order taker refused to give it to me. The other 5 people in my party had gotten their's 20-30 minutes before, I kept asking if they would give it to me, but they refused. how would you handle this?
by 
mom
ANSWERS: 4
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I'd take it up with the manager.
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I don't understand why they refused to give it to you. What reason did the order taker give?
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while i was standing at the register (to the side)people continued to give orders and pick up orders & sit down and eat-I was told not to ask again and that i was being disorderly! how can waiting forever, it seemed, and asking plitely, reminding them about my pizza be disorderly?? they called the police, when the police arrived-he stood near me(to the side), neither me or the police officer knew for about 5 mins. what was going on, in fact while i was waiting, the officer and i were chatting, and he asked the cashier why he was called, i asked for my pzza, again and the officer looked around --then the cashier finaly gave me the pizza. I never raised my voice, i just kept asking for my pizza or for the money i had already paid-calmly-not loudly--it took the police being called to get my pizza. i left and i''ll never return to this establishment, but i think i need to do something about it-i was shocked to see the police arrive-i would think i had every right to ask for what i had paid for.
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I would contact the manager and the regional supervisor (cc) by letter, explaining everything that happened. If you can get a copy of the police report, then check it over and maybe include it. If you got the name of the order-taker, be sure to include it in your letter. Also, it might help if you have notes, at least, from the other members in your party. Document EVERYTHING. And keep copies of everything you send. (Could this be a case of discrimination?) Since you don't know the reasoning behind the refusals, ask in the letter why ANYONE who had paid for their pizza would be refused. (And if the establishment is a chain, don't judge the whole chain by the action of a franchiser.) Good luck. :-/
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