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The answer above is on track. The GroupIII standard, which got the transmission times below 1 minute per page with better image quality with true digital processing, coupled with lower long distance rates from the breakup of AT&T around the same time, really made the technology attractive in the early 80's. The business just kind of exploded after that.
The use of the fax machine to transmit images via
For many years, facsimile machines remained cumbersome, expensive and difficult to operate, but in 1966 Xerox introduced the Magnafax Telecopier, a smaller, 46-pound (17 kg) facsimile machine that was easier to use and could be connected to any telephone line. Using this machine, a letter-sized document took about six minutes to transmit. The process was slow, but it represented a major technological step. In the late 1970s, Japanese companies entered the market, and soon a new generation of faster, smaller and more efficient fax machines became available.
Hope that sheds some light on your question.
Fax machines begin widespread use during the 1980's where fax machines has no issue anymore and became easy to operate. But today, most businesses shifted into internet faxing because it is cheaper than traditional machine and more convenient to use.
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