ANSWERS: 3
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Keep a notebook and pencil in your shirt pocket. I wouldn't call you back either if you don't care enough to take my info on the spot. I will hire people who make me feel that they care about my business, so make the extra effort and it will pay off.
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If you don't have time to talk to them or at least take a message, why do you answer the phone? Set up a polite out-going message to convey that you are sorry you missed their call and if they will leave a name and number you will get back to them as quickly as possible.
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You've got it back wards. If you can't answer all their questions when they call you should get their number and call them back. Blue-tooth has an ear piece you can wear to free up your hands so you can take down their info on a little pocket pad. I had a pool business and this worked well for me.
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