Florists Transworld Delivery, better known as FTD, allows people to send floral arrangements and gifts worldwide. With its "Good as Gold" Seven Day Satisfaction Guarantee, you can be assured that FTD will strive to get your flowers or gifts to their destination on time. But, on occasion, things go wrong and mistakes are made. The best place to start with a complaint is to contact FTD within seven days of the ordered delivery date as this will help you succeed with your complaint.

Contact FTD

FTD's website states up front that the company guarantees its flowers will last seven days and that if customers are unhappy with the freshness of the flowers delivered, they should contact the company within that period for a refund or replacement. FTD's substitution policies should be noted before you place your order. Sometimes a certain kind of flower or a certain color of flower may be substituted. This flexibility allows individual florists an opportunity to give you the best product for the price. To initiate a complaint, contact FTD within seven days of the delivery date. Have your order number handy when you call the company. You can contact FTD Customer Service at 1-800-send-ftd (1-800-736-3383) or by email at www.ftd.com. It is also possible to also contact FTD by mail, but this might not meet the seven-day notification requirement. Emailing or telephoning the company is the best option. The mailing address is: FTD Attn: Customer Service 3113 Woodcreek Drive Downers Grove, IL 60515

Optional Recourse

If you do not receive satisfaction from FTD, you can lodge a complaint with your local Better Business Bureau. Large corporations want to protect their images, and the Better Business Bureau can sometimes act as a mediator between you and FTD. You can also post a complaint on an Internet complaint board. This may not bring you any financial relief, but it will warn other consumers about a potentially unsatisfactory transaction. One complaint board specifically oriented to flower deliveries is flowerscomplaint.com. This might be a place where you can find others in your area with a similar problem. You have a better chance of resolving your complaint by banding together with others if a single FTD florist is the cause of your concerns.

Source:

FTD Email Contact

Internet Complaints Board

More Information:

Better Business Bureau