ANSWERS: 2
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To fully diagnose the problem, I'll need more details. What operating system are you running? Windows XP? Are you on an adminstrator account? What browser are you using?
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(I work for em so take my word for it) Call 1-800-833-6687, and ask them to transfer you to their download specialist, or download department. They will be more than happy to, and you can talk to someone that will be able to help you get it downloaded, and will work with you to figure out what is impeding you to be able to download said flash player. Its a toll free call, and they will certainly help you get it up and running!
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