ANSWERS: 1
  • It is not unreasonable in a service establishment that you should be expected, so far as it is possible, you should serve the customers you have. If your customers like to eat chili, you should (if you can) cook them chili. If your customers want to speak Spanish, you should (if you can) speak Spanish. However, presumably the General Manager (or his predecessors) knew your husband did not speak Spanish when he was hired. It is therefore inappropriate to criticize him in the context of a job to which he was appointed for not having skills which he did not have when he was appointed. If the managers appointed him without Spanish, it is their problem. If course, they can legitimately say that if he wants to go any further, he ought to learn Spanish. But that should be about promotion, not the job he is doing now.

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