by Yeahwell... on October 28th, 2008

Yeahwell...

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At work, how does it make you feel when someone less qualified with no real substance gets promoted above someone else who is much more qualified, just because one is a much smoother talker and knows how to put on a better "show" and talk the talk?

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  • by Craig Peters on January 12th, 2009

    Craig Peters

    I totally know what it feels like to watch someone get promoted even though they don't seem to know what they're doing.

    However, it's not always that simple. It's easy to put down the soft skills. They're actually very important. Malcolm Gladwell talks about this in his recent book, Outliers. There's a great chapter about the importance of social savvy in getting ahead in the world.

    If the person you're describing is going into management or leadership, then social savvy is even more important. The skills of management are distinct and different from hard skills required to do the "work" of an organization.

    We've all seen someone who's really good at the hard skills of their job--engineering, architecture, painting, etc.-- get promoted and not know how to be a manager.

    A great manager will always hire staff that are more qualified in the hard skills. It takes a lot of self-assurance because when you do this as a manager, it creates an appearance of not being as smart as the rest of your team.

    It's often the same when promoting someone. You have to consider someone's ability to create relationships, represent your group, get things done in teams, etc. It's important.

    Of course, you might be talking about someone who's just good at kissing up and schmoozing without having genuinely useful skills (management or otherwise), and that's frustrating.

    We're talking every day about these issues on our blog: Social Capital Mentor (http://socialcapitalmentor.com).

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