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I have a Brother CS-60000-i and am having the same problem. I am going to be brave and take the thing apart and oil it myself. It can't be too different from other home sewing machines. I called the help line and was told the same thing: "You have to take it to a Brother customer service center and let them oil it or the warranty will be VOID". I don't care about the warranty, I am not driving miles & miles only to maybe have to leave it and then drive back again to pick it up and pay big $$$ just to have it oiled. I did not do my research. If I had, I would not have bought this particular machine. Suziehomemaker
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