I'd give them a 7, but to be honest I wouldn't give any airline I've been on anything above an 8.

Have not flown Delta Airlines in many years. Use to be outstanding. Has this changed?

I fly out of Atlanta a lot, do I am biased. I would give them an 8 compared to others.

About a 7.5 or 8. I haven't had any major issues with them recently.

OY. I fly alot and Delta has a hub where I live so I pretty much only fly on Delta and I have had NIGHTMARE experiences with them - one of them where my luggage was gone my entire trip and by the time I got home (had to drive home - return flight was canceled) they had just flown it out to where I just came from even though I had driven to the airport specifically to tell them to not do that (I tried to call but no one answered the phones!) I had 2 kids with me and all their stuff was in the luggage. One of my kids was a baby so you can imagine all that I had to buy to survive the entire time we were gone (4 days). I sent a letter to the President of Delta and got reimbursed over $800. Our luggage was gone for 7 days. But - on the grand scale of how much I fly - I would give them a 6.5.

There have been at least 2 incidences where a Delta pilot shut off the wrong engine. One was in the 1980's as a response to an engine failure and this is the most recent one: http://query.nytimes.com/gst/fullpage.html?res=9B0DE0DF163DF930A35754C0A961948260&sec=&spon=&pagewanted=all I give them about a 4.

I give Delta a 1, they broke my sons stroller last time I flew. And same time also broke my grandmas suit case (she died thats why I was flying) and the suitcase was a very old wooden one. They offered to give me a rental stroller free of charge until they could get me a check for the one they broke. 2 weeks later I recieved a check for about 1/3 of the cost of my stroller.

Personal Experience: 8 Other people's experience where they fly frequently: 4

Last time we flew Delta, the flight was delayed, the crew wasn't all that friendly and the interior of the plane looked markedly old. I don't give any airline more than a 5 these days. Until they stop overbooking flights, causing significant delays, losing luggage, charging for things like blankets and a 2nd suitcase and providing seats with a shoulder width narrower than African slaves were afforded on transport ships, no airline will rate highly with me.

Delta could be accused of having the same problems of any other airline of similar size. Lost luggage and flight delays are part of the business. These sort of problems are not the type that Delta can correct but come instead from several distinct things that need to be improved generically. 1) Hub and Spoke - puts too many regional jets in the air and relies too heavily on flights between hubs. Although I fly a regional jet, I see the ridiculous obsession with them as an issue in the system. 2) Absurd numbers of departures - Too many flights, too few slots for them to depart and land. At minimum spacing, many airports are so busy that all flights will be a little late. This could be improved by de-emphasizing the hub and spoke, and getting rid of some of these little planes. 3) Outdated Ground-Based Navigational System - Many people don't know this, but our flights still use ground based VOR's (very high frequency omni-directional range beacons) for navigation. This creates imaginary roads in the sky which become just as crowded as the interstates do during rush hour. These three big issues cause most of the problems related to delays and cancelled flights. Delta's size and hub location may make it particularly vulnerable to such, but its really a universal problem. I fly for a codeshare of Delta and I frequently use Delta flights in my commute to work assignments. I've never had any significant issues with any of the staff. However, I am allowed to board any of their flights for free as a standby passenger, so I don't become picky about it. I rate them a 9, not because I can fly free or because I don't bother checking baggage, but instead for this reason: They have numerous destinations, a decent codeshare program, and carry an enormous amount of passengers with an excellent safety record.

Consider them as not a viable source of transportation at this time.

Every airline company out there stinks period.

They get a -1. Without going into great detail with times and dates. They are rude, discriminatory(reverse racism in the Atlanta airport), rarely on time, lose luggage so often it might be their preferred way of conducting business, and finally they advertise "pet friendly travel" yet no one at the check-in counters have any knowledge of how to proceed, once the customer has paid the outragous fees to fly with a pet. If you have the time it would, be easier to walk, roller skate, skateboard, hitch hike or drive a riding mower to your destination. It would be a more pleasant trip.