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by hazel1908 on February 19th, 2008
I give Delta a 1, they broke my sons stroller last time I flew. And same time also broke my grandmas suit case (she died thats why I was flying) and the suitcase was a very old wooden one. They offered to give me a rental stroller free of charge until they could get me a check for the one they broke. 2 weeks later I recieved a check for about 1/3 of the cost of my stroller.
by Babycakes Deux on February 19th, 2008
I'd give them a 7, but to be honest I wouldn't give any airline I've been on anything above an 8.
by Williamstown on November 23rd, 2008
Every airline company out there stinks period.
by Brian on February 19th, 2008
There have been at least 2 incidences where a Delta pilot shut off the wrong engine.
One was in the 1980's as a response to an engine failure and this is the most recent one: http://query.nytimes.com/gst/fullpage.html?res=9B0DE0DF163DF930A35754C0A961948260&sec=&spon=&pagewanted=all
I give them about a 4.
by scubaduba on February 19th, 2008
About a 7.5 or 8. I haven't had any major issues with them recently.
by Someguy on February 19th, 2008
I fly out of Atlanta a lot, do I am biased. I would give them an 8 compared to others.
by Fly Forever on February 21st, 2008
Delta could be accused of having the same problems of any other airline of similar size. Lost luggage and flight delays are part of the business. These sort of problems are not the type that Delta can correct but come instead from several distinct things that need to be improved generically.
1) Hub and Spoke - puts too many regional jets in the air and relies too heavily on flights between hubs. Although I fly a regional jet, I see the ridiculous obsession with them as an issue in the system.
2) Absurd numbers of departures - Too many flights, too few slots for them to depart and land. At minimum spacing, many airports are so busy that all flights will be a little late. This could be improved by de-emphasizing the hub and spoke, and getting rid of some of these little planes.
3) Outdated Ground-Based Navigational System - Many people don't know this, but our flights still use ground based VOR's (very high frequency omni-directional range beacons) for navigation. This creates imaginary roads in the sky which become just as crowded as the interstates do during rush hour.
These three big issues cause most of the problems related to delays and cancelled flights. Delta's size and hub location may make it particularly vulnerable to such, but its really a universal problem. I fly for a codeshare of Delta and I frequently use Delta flights in my commute to work assignments. I've never had any significant issues with any of the staff. However, I am allowed to board any of their flights for free as a standby passenger, so I don't become picky about it. I rate them a 9, not because I can fly free or because I don't bother checking baggage, but instead for this reason: They have numerous destinations, a decent codeshare program, and carry an enormous amount of passengers with an excellent safety record.
by Gideon on February 20th, 2008
Last time we flew Delta, the flight was delayed, the crew wasn't all that friendly and the interior of the plane looked markedly old.
I don't give any airline more than a 5 these days. Until they stop overbooking flights, causing significant delays, losing luggage, charging for things like blankets and a 2nd suitcase and providing seats with a shoulder width narrower than African slaves were afforded on transport ships, no airline will rate highly with me.
by Jez is recovering on February 19th, 2008
OY. I fly alot and Delta has a hub where I live so I pretty much only fly on Delta and I have had NIGHTMARE experiences with them - one of them where my luggage was gone my entire trip and by the time I got home (had to drive home - return flight was canceled) they had just flown it out to where I just came from even though I had driven to the airport specifically to tell them to not do that (I tried to call but no one answered the phones!)
I had 2 kids with me and all their stuff was in the luggage. One of my kids was a baby so you can imagine all that I had to buy to survive the entire time we were gone (4 days). I sent a letter to the President of Delta and got reimbursed over $800. Our luggage was gone for 7 days. But - on the grand scale of how much I fly - I would give them a 6.5.
by john pennington on February 19th, 2008
Have not flown Delta Airlines in many years.
Use to be outstanding.
Has this changed?
by Anonymous on October 5th, 2009
They get a -1. Without going into great detail with times and dates. They are rude, discriminatory(reverse racism in the Atlanta airport), rarely on time, lose luggage so often it might be their preferred way of conducting business, and finally they advertise "pet friendly travel" yet no one at the check-in counters have any knowledge of how to proceed, once the customer has paid the outragous fees to fly with a pet.
If you have the time it would, be easier to walk, roller skate, skateboard, hitch hike or drive a riding mower to your destination. It would be a more pleasant trip.
by Carol440 on August 1st, 2010
My family of 4 had a roundtrip ticket from Milwaukee to Savannah in July 2010 via Atlanta. The trip to Savannah was fine - no surprises. The return trip was considerably different - and I'll probably NEVER fly with them AGAIN. The flight left Savannah about 20 -30 min. late. Supposedly due to "bad weather". There was no turbulence, & Atlanta was sunny and dry - but if they bump you, how much they'll pay to accomodate you is determined by the reason. I think they had too many flights booked for the runways to handle in Atlanta, but used the weather excuse instead. We missed our connection in Atlanta by about 10 min. The iphone said it was awaiting departure as we sat on the arriving plane waiting to exit. When they finally left us off, there was nothing on the screen, the redboxes were out of paper and not printing or giving any info for missed flights, the lines at the Delta counter and gate counter were too long, and we missed our flight because we couldn't get anyone to give us any info. They brushed you off without making any eye contact and were so arrogant and disengaged from the customers that it was rude. They lied their way through the evening - we heard they were waiting for another crew to arrive ( and that they had arrived) at least 8 times in a period of 6 hours. I had told them that we needed to board together when they called the "standby" people because we had a car in Milwaukee, and needed to drive to Chicago from there.
Finally, after arrogantly avoiding answering ANY questions in 7 hours, at 12:30 AM they had finished boarding the last flight of the day. They called my daughter's name, and immediately, we reminded them all 4 of us needed to fly together. She said she only had 3 seats and proceeded to call out 4. My personal opinion is this way, she would only have to book one hotel room instead of 4 since it was a family. Then we were completely ignored, as she stood with her back to us and fiddled with paper coming out of the printer. My husband finally said "What about us?" and she tried to brush us off, but after sitting at a gate 7 hours and being midnight, I was in no mood and said I understood things happen, but the lack of information, or willingness to give information was inexcusable! At that point she offered to book a room - but with us paying for 1/2 of it. Till we ended up paying the hotel, tipping the shuttle driver, paying the house sitter for another night, meals, paying another day of parking at the airport it totaled an extra $140 and my husband, who works for the military, had to call in absent and both of my daughters had to call into work absent. One of them was DJing for a wedding in Chicago, so she was extremely stressed about the situation.
The next morning we left the hotel (where we had a pull out couch with broken springs and had to make it ourself/ and didn't even have a fitted sheet) at 6:00. When we got to the gate, we were AGAIN ignored, avoided, and when we asked to get a seat assignment - even though we got to the gate first and were told we were guaranteed a seat on that flight, they pointed to the screen and with their head down, avoiding any eye contact, said to watch the screen. We sat for 2 hours watching, and when they finally were ready to board, there were seats for my husband & myself, but not my daughters. I went to the desk and said I was not boarding until I knew that my daughters had a seat as well. She snarled that they did, and I responded that there was nothing on the screen, and it was then that she finally went to the trouble of looking at her seating chart. They got assigned and boarded with us. To add insult to injury, they also managed to ruin the only bag we had checked when we picked it up in Milwaukee. So if you're considering them - DON' T!
by piosys on July 13th, 2010
My daughter recently flew from Argentina to Miami with a stop in Atlanta. The arrival was delayed for 1 1/2 hours. She missed her connection which caused her to miss a scheduled meeting in Miami at which point she decided to stay in Atlanta where she was to eventually travel. Her bags went to Miami. I called to see if her bags could be returned to Atlanta and we were told we would have to pay an adjusted fare of $1400.00. The next day I called Miami and the bag was physically located in Delta baggage claim. I asked if I could pay to have the baggage sent to Atlanta to be picked up at the airport. They told me NO that they luggage in question had to be picked up by the passenger in person in Miami. I then asked if her brother could come with proof of relationship to retrieve the bag as he plans to be in Miami next week. They refused to say yes or no and again said we would have to pay the adjusted fare of $1400.00 on top of the already over $1250.00 original ticket price or that my daughter would have to travel to Miami in person to retrieve her luggage. This to me is just TOTAL ARROGANCE AND CUSTOMER NO SERVICE!! On top of that the lady, whom I spoke to twice at Delta baggage claim in Miami at 305-870-6445 thought she had hung up the phone and I hear her in the background degrade me to a co-worker before she hangs up the phone. Needless to say, We will NEVER fly Delta again!!
I called the next day and spoke to an International supervisor, Joe in Philadelphia, who was very nice and after he personally called Miami he assured me the bag would be placed the next day on a plane back to Atlanta regardless of the circumstances. He suggested I call their 800-325-8224 Number the next afternoon to see if the bag had arrived. I did.
I was told the bag was still in Miami and that it would not be sent to Atlanta because my daughter had interrupted her flight in Atlanta. They would not tell me how long the
bag would be held in Miami or if a relative with correct documentation could pick it up. Apparently Joe was a good talker but got nothing done. DELTA SUCKS!
by piosys on July 13th, 2010
My daughter recently flew from Argentina to Miami with a stop in Atlanta. The arrival was delayed for 1 1/2 hours. She missed her connection which caused her to miss a scheduled meeting in Miami at which point she decided to stay in Atlanta where she was to eventually travel. Her bags went to Miami. I called to see if her bags could be returned to Atlanta and we were told we would have to pay an adjusted fare of $1400.00. The next day I called Miami and the bag was physically located in Delta baggage claim. I asked if I could pay to have the baggage sent to Atlanta to be picked up at the airport. They told me NO that they luggage in question had to be picked up by the passenger in person in Miami. I then asked if her brother could come with proof of relationship to retrieve the bag as he plans to be in Miami next week. They refused to say yes or no and again said we would have to pay the adjusted fare of $1400.00 on top of the already over $1250.00 original ticket price or that my daughter would have to travel to Miami in person to retrieve her luggage. This to me is just TOTAL ARROGANCE AND CUSTOMER NO SERVICE!! On top of that the lady, whom I spoke to twice at Delta baggage claim in Miami at 305-870-6445 thought she had hung up the phone and I hear her in the background degrade me to a co-worker before she hangs up the phone. Needless to say, We will NEVER fly Delta again!!
I called the next day and spoke to an International supervisor, Joe in Philadelphia, who was very nice and after he personally called Miami he assured me the bag would be placed the next day on a plane back to Atlanta regardless of the circumstances. He suggested I call their 800-325-8224 Number the next afternoon to see if the bag had arrived. I did.
I was told the bag was still in Miami and that it would not be sent to Atlanta because my daughter had interrupted her flight in Atlanta. They would not tell me how long the
bag would be held in Miami or if a relative with correct documentation could pick it up. Apparently Joe was a good talker but got nothing done. DELTA SUCKS!
by nicky45 on July 7th, 2010
Barely a 1! I chose Delta b/c they flew into the small market close to where I was going. I arrived at the airport 1 1/2+ hours before the flight, only to get the run around. The machine rejected my Visa to check bag, combined with 1 agent for 100+ people, I ended up missing the flight. Was booked on a later flight, took my bag as carry on to avoid the same hassle, and got in so late I missed the event! 3 days later the $25 bag check fee from the missed flight appeared on my bank statement! It took more than an hour on the phone with 8 different people before I reached someone who could refund the charge. What an example of a company too large to fail to do it right. NEVER AGAIN DELTA! JULY 7, 2010
by Tom_C5309 on October 27th, 2010
Carnival Cruise Lines.
Reference: 17 - 24 October 2010
Booking: 82v7x1
Ship: Legend
Departure: Tampa. Fl.
I have tried to get This Resolved with Carnival Cruise line and Delta with no success. Every time I call, your staff just sends me on to someone else until someone on your staff hangs up on me. I would like someone from Carnival and Delta to compensate me for not getting what I paid.
Let's start with I boarded in the Grand Cayman's because Delta Skymiles Air did not get me to Tampa in time. Delay after Delay. 6 hour delay from the start. ( Plain would not start ). I was sent to a foreign country with no place to stay even tho Delta said they would take care of the accommodations. Delta never did and stuck me with a $500.00 bill. I boarded and had to wait for some one to come get me. At the front desk I was handed my room key and was pointed in the direction of the room. Legend # 7260. I was not offered any help just a point ( 5 floors up ). I then looked at my reservation for dinner that I made and was confirmed for 6:00 PM. Carnival had on my card 8:45 PM. I told them this was a mistake and was told " No I was given a request and it was not granted " I had to go back to my room and get my confirmation in writing and give them a copy. " My first excursion was canceled and I watched as several went off. I almost missed my second excursion because no one took my photo when I arrived and never told me they were to do so. Again I was pointed in the direction of the photo station, this time into a dead end. The room rattled and squeaked and every time I called the front desk I was given no help and The front desk made it sound like it was my own fault and the fault of other guest. Next to the room was the staff service room and some would congregate and hide there. When the staff moved the service carts they would park them in front of my room and bang them into the wall outside. One day I was walking out to the balcony and just as I stepped out a staff member starting spraying the balcony and me. I ordered room service one morning and never got it. I was sent through Customs twice by Carnival, When it came time to get off I was told to do so after Customs cleared me but Carnival would not let me off. After about an hour some lady with Carnival said " everyone off and go for it ". It was a mad house of and people were pushing and running. don't go to the Buffet after 7:30 AM and don't plan on eating something when you get back from land. The buffet shuts down most of the food and what is left is not eatable and the lines are around the boat. I had to tell the FD Manager to mark my room as " stay away " I told him I did not want any staff walking through my room, I did not want to see him or anyone associated with the boat again. I was not ever able to get any sleep from all the interruptions for the boat and it's staff. I do say the Restaurant manager Ken was the best of the staff. Every time he say me he knew my name. I will never step foot on a Carnival Cruise again and using the Delta Skymiles Cruise Department again " NEVER ". Every time I called the Delta Skymiles Cruise Department and Carnival Cruise I was given a recording, put on hold or given the " We cant help you " Statement or " you are on your own " or " Cancel - we will still charge you ".
Call me and I will fill you out on the other problems I have with this bunch of ......
I would have to give Delta, Delta Sky miles, Delta Sky Miles Cruises and the Travel Agency Delta uses TOTAL : zero ( 0 ).
843-345-1060
Crosby@aCharlestonHome.com
Tom Crosby
by Jean123 on July 15th, 2011
I'd give them a 2.
The crew is friendly.
The airline itself sucks. I've was delayed 15 hours, put on new connector flights, and then delayed another 2 hours.
All they gave me was a $100 coupon for my next flight with them, as if I'll ever fly with them again.
by paulwest on November 23rd, 2008
Consider them as not a viable source of transportation at this time.
by THE TRAVEL SLUT on February 20th, 2008
Personal Experience: 8
Other people's experience where they fly frequently: 4
by lymanc on July 25th, 2011
2-3
Delta has come a long way-DOWN HILL- since a few years ago when I flew more often. Recent trip from Orlando to Portland ME was not bad going except for a hard landing' and waiting an hour for luggage Return trip from Portland started with only one woman at the desk who directed me to check in kiosk-not familar with-after several attempts obtained boarding passes and then had to ask where luggage stickers were. Then had to take heavy suitcase several 100 ft to scanner-too much for 75 years to cope with. Security ok; Flight to Atlanta ok. Leaving Atlanta was delayed an hour with a fully loaded plane to wait for a pilot from a late connecting flight. Also a 50 minute wait for luggage in Orlando.At least survived but much disappointment and angst/
by flyrightwithme on April 6th, 2010
I have flown on them probably more than any person here. They have taken me all over the USA and back. I give them a solid 10 because yes I have had problems with them, but they handle it very well and it is taken care of. They have the best customer service of any airline by my opinion. They are definitely improving too, investing $1 billion dollars in customer service upgrades. Delta is the only airline I fly now, and over the other airlines it is my favorite. (This is my opinion)
How much does it cost to bring a small dog in an airplane?
by Rachel Globus on May 20th, 2010
| 1 person likes this
Have you flown lately, and how is it getting through security? Full body scans and a long time?
Did your baggage arrive with you?
by Baba on May 16th, 2010
| 1 person likes this
How much time do you gain or lose flying to Australia because of the change in time zones?
by crazyjeyesy on May 26th, 2010
| 1 person likes this
When did you first travel by airplane and where?
by Doyler - you have got to be kidding me! on June 15th, 2010
| 2 people like this
What is the longest time you've ever spent waiting in an airport departure lounge?
by PrivateGomerSpooner on January 31st, 2011
| 3 people like this
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Comments
Thanks for the answers, Im glad I am not just getting positive things because I am planing a trip and was thinking about using them but wanted to know since I never have before.
by Oddjob on February 19th, 2008
Thank You, i thought I was going to get alot of neg feed back for my answer. That was only 1 incident,but still I will never fly Delta again.
by hazel1908 on February 20th, 2008
Don't know why you would have gotten negative feedback since it is what happened to you and you did answer my question. I understand it was once but sometimes once is 1 to many. :-D
by Oddjob on February 20th, 2008