I dont know if this qualifies but when I was in HS i worked for Burger King. This guy ordered a whopper and wanted free cheese. I told him cheese was 25cents a slice and he kept bugging me to put it on there for free. I said no and my boss was nearby. He then threatened to and I quote "Cap my a**" if he ever saw me on the street.

Yes, a customer called me over to their table and asked me to put out my hand. When I did, he flicked ashes into it and said, There's no ash tray on the table, son. So, I got him an ashtray. I was assistant manager so I guess it was my responsibility to make sure he had an ashtray. The name of the restaurant was Maiko in the Ilikai hotel in Hawaii (no longer there).

Waffle House, just recently. I went in with some friends for breakfast and somehow we managed to tick off the cook who told us we'd be better off eating somewhere else and then told us he'd make us something "real nice" if we stayed (which we took to mean that he was either going to jerk off or crap in our food). Needless to say, we left. I wrote an email to the company and my sister wrote them a letter. They called me to follow up on the complaint, but I never spoke to them about it.

I have had many customer service issues with many different companies. I used to be a manager is a customer service department, so I know pretty much exactly what to say to get what I want to resolve the situation. Firstly, know the companies policys and use them to your advantage. If you are retuning something and paid via check, you've got almost a hundred percent chance that your getting store credit if you return the item within 10 (sometimes business) days. If you really want cash, wait a couple weeks and go in with you reciept. Secondly, always get the name of the person you are talking to. Especially if they are promising you something - a credit on your account, or a discount on a future purchase. Also, companies track customer ralation inquiries, so ask for a ticket/tracking/referance number. Write it down, and use it for all future contact reguarding your issue. Don't thorw it away when you think the issue is resoloved. If you have the problem again you can referance the prior issue to show a pattern of poor service. Thirdly, If the person you are speaking to says they are unable to help you, calmly ask to speak to a manager. You may just not be speaking to someone high enough on the food chain, that person is just doing their job. If that manager can't help you, ask for their manager, etc. Move up until you speak to someone who CAN help you. Lastly, and MOST IMPORTANTLY, never get irrate or innapproipate (swearing, yelling, not giving them a chance to speak) with the person with whom you are speaking. All customer service, is just that - a service. They can choose to give you nothing, and take the loss of your business if they feel you are not worth the headache of helping. Good luck, in good service!

I'm in the middle of one right now. I got my haircut yesterday from a place called Lewis Fox Salon. It's in the Macy's Building on 4th and Stewart. I came in, and wasn't sure which haircut I wanted. It was either going to be a drastic change, from below shoulders to like, short-short. Or it, was going to be just above my shoulders, kindof like a trim. I asked the hairdresser if the short cut was doable, and if it would look good on me. She said it was, and that she could do it. So she cuts my hair, and it looks NOTHING like the picture I had. It's short but I look like I have a helmet. I mentioned a few times that it didn't look "right" and that the picture looks very different. She then says that it's my hair, and the person in the picture has curlier hair... So now I hate my hair, and the manager won't even speak to me on the phone. He's making his receptionist and I play phone tag- asking questions back and forth. They won't comp my haircut, and she has to ask if they can fix my hair for free. I refuse to pay for it to be fixed when they made the mistake in the first place! They just better watch out- I have LOTS of free time on my hands. Flyers, friends- you name it. I WILL get the word out. Anyone good at making websites?

DELL... I was getting the blue screen of death on my brand new machine. I had an extended warranty, and they attempted to do a remote diagnosis... They insisted that I open the box, re-seat the memory. Ultimately they sent out a rep to replace the hard drive. Nothing worked. I had to spend over 100 hours on the phone to get them to send me a new machine. Worst experience of my life. I will NEVER buy ANYTHING from Dell again.

Adorama Cameras, NYC, ordered through amazon.com. They sent a waterproof camera case to the wrong address, and wuoldn't return email inquiries, and were useless on the phone. Months of complaining did nothing, then they said they couldn't take care of it because it was over three months old - an engineered problem they contrived to have to do nothing. Meanwhile, the post office they sent the package to in Texas has no record of having received it nor anyone signing for it. They robbed me.

Ben Baldanado of VoiceStream Executive Customer Relations is a rude no talent hack.

I thought of you, Penny, and your experience today. I have called my cable company more times since I subscribed to the service than I have called my immediate family. They were running a deal for new subscribers: two months free trial of premium cable. So I figured I'd try it out, and cancel or at least reduce the service before they started charging me for it. The company told me to call at the end of the first month in order to cancel effective the end of the second month. Ok, that makes sense. That way I get both free months of service, but I don't accidentally get charged. Great. So on the day THEY TOLD ME TO CALL, I call them and ask to cancel the cable, effective at the end of the month. So, twenty minutes later, I have neither cable nor internet. Now, the cable doesn't bother me so much, but I want my net back. So I call, they apologize profusely for the mistake, and they promise it will be back on within two hours. Four days later, I still don't have internet. On the phone, the tech informs me that my service has been cancelled, and they will have to start new service for me, which will take a week to get installed. Angry but resigned, I agree. A week later, I stay home all day waiting for somebody who never shows. When I call, they said that there was no paperwork for my account. The wait starts over, and they promise to be there in two days. Two days later, they set up my "new" service, promising that I would get my other free month. I get a bill for $200 -- BOTH of the "free" months I was supposed to receive. On the phone, the service rep would only refund one of them, because I had cancelled my service and invalidated my free trial. She indicated that it was not her problem that I had never meant to cancel my service, and that it was the company's mistake. She connected me to her supervisor's voicemail, who never returned my call. I call another rep who DOES speak to her supervisor, and is terribly apologetic. They arrange for my refund, and offer two MORE months free. Like a moron, I accept. Today, I get a bill for $100 -- including the first of my new "free" two months. I have never hated a company the way I hate this one. I will be cancelling my service, getting a refund, and come what may, I will never give these people another dime of my money. I am also going to find this company's biggest competitor, tell them my story, and offer them the opportunity to use it in advertisements for their own company with my compliments. I am livid, and if you knew me, you would know that making me angry requires a truly magical gift of incompetance.

Centrum Dental in San Diego. Never go there. To be blunt, the people that work there are idiots. I would elaborate more, but my eyes are tired and I must get some sleep.

Yes, I bought a Krupps coffee pot for my mother and I had to return it the same day.. They wanted me to write to the company to get a new one. I said that they should do that, because I didn't buy it from the company, they did. They were pissed off. I told them that I will be a permanent fixture there, until they give me what I paid for. They gave it to me and I went home :)