Manager is the representative of a particular department of an organization.It's a very responsible post and an MBA degree from the most renouned University of the world along with loads of experience doesn't make someone a good manager. Along with the degree,the person should have quality experience where he executes the below mentined skills. 1. Good communication(Both speaking and listining skills) and presentation skills which are called soft skills. 2.Ability to hold your group together. 3.Ability to resolve disputes without getting biased or playing any blame game. 4.Taking responsibility for action of the entire team during the time of urgency. 5.Ability to motivate the subordinates. 6.Keeping a bridge between the lower and the higher level. 7.Trying to make sure that work is distributed evenly and no particular individual is over burdened while other one is let loose. 8.The most important one.When staffs respects his position,he should respect their qualification and their contributions whithout being harsh or rude to them ever.He should not have an attitude issue.By the way,he deals in a corporate and every one is well polished there.It's not a football's locker room and you are no coach to shout on people.That makes them worst and hampers the mindset of people. He should also ensure that the skills of his resources are enhanced and kept updated. Hope that helps.