The purpose of interviewing a client or witness is to gather information. What reasons are there for gathering information? Can the information gathered be used for more than one purpose? If so, what steps should be taken to gather relevant evidence? Give
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Travis
ANSWERS: 1
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I interview clients on almost a daily basis. The main reason it to assertain their actual problem rather than the one they called about. You don't want information, in general, you want specific information which is not always easy to get. Sometime a customer doesn't have enough experience with the system to be clear about the problems they're having. Other times it's only operator problems and nothing is actually wrong with the system. Sometimes you need to give the client the proper background I've notice the same conditions when I am being interviewed for my occasions trouble calls to Verizon. When I get a representative that knows how to interview a cutsomer, all goes well and the problem is resolved with all partys satisfied. When the rep. is uninformed or inexperienced, things don't go well and a supervisor is called in
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