ANSWERS: 3
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If you want to retain him (and anyone he may refer) as a client! The damage may be done already, but initiating an apology would show a level of professionalism. I would also explain why it couldn't be done any other way. Good luck!
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In a customer service industry you cannot expect every client or customer to be knowledgeable. If you have hurt or upset him, it is advisable to apologise and have a good relationship.
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Client = paycheck Yes, you should.
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