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rrr001
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ISO 9000 is a family of quality management standards. From Wikipedia: "ISO 9000:2000, Quality management systems - Fundamentals and vocabulary. covers the basics of what quality management systems are and also contains the core language of the ISO 9000 series of standards. The latest version is ISO 9000:2005. ISO 9001 Quality management systems - Requirements is intended for use in any organization which designs, develops, manufactures, installs and/or services any product or provides any form of service. It provides a number of requirements which an organization needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations." http://en.wikipedia.org/wiki/ISO_9000 ISO 9002 is a standard for internal audit programs: http://connect.ab.ca/~praxiom/audit2.htm
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