ANSWERS: 17
  • On Windows computers there is what is called a "SAFE MODE," which sometimes allows us to fix things that we can not fix is all other programs are loaded. But unless you are very skilled at working with virus removal and also computers, I would simply call an experienced technician and have themn fix it for you or you could end up corrupting your entire hard drive and possibly ruining your computer.
  • Boot to safe mode and go to system restore.
  • buy an apple mac and say goodbye to that hunk of junk (pc), sorry but it's true.
  • First, it helps to know what virus we're talking about. Once you know what virus you're dealing with, you can search on the name and look on-line for resources with solutions to removing the virus. Sometimes it requires manual removal (deleting files and registry entries), sometimes Anti-virus sites offer removal tools to remove a specific virus (much easier). Good luck. To the person who offered 'go to system restore' I have to say, that often just makes matters worse, as some infections can infect the last restore point, making it possible to continually re-infect yourself. I've said it before - I'll keep saying it - use this experience as a lesson and ask yourself: "how did I get this virus and what do I need to do to prevent it from happening again?" Or you could keep repeating the mistake and keep dishing out money to an experienced professional. [Edit] You never mentioned if the programs you can't open are just anti-virus programs or any program at all.
  • Go to this website: www.bleepingcomputer.com. This website has some very knowledgeable computer gurus that are willing to walk you through the virus removal process(or any other p.c. problem that you might have)step by step. They ask for a donation in order to keep the website up and running($5,10,20 bucks perhaps)but this donation is completely voluntary. They'll still work with you regardless of wether you donate or not. I had a trojan virus that I just couldn't seem to get rid of no matter what I did. Luckily, I happened upon this website while researching the internet for a possible fix. Of course, you'll have to use someone else's p.c. to contact them. Give them a try. What do you have to lose?
  • My cousin had a trojan virus, he had to go in safe mode and reboot the whole thing.
  • get a mac.
  • You can either restore it, or format it...thats the only way i can get rid of my viruses..sucky things aren't they
  • 1) Unplug the LAN cable (network cable). 2) Depending on if "your computer" is a PC or a MAC the next steps vary...most people purchase PCs because MACs are just over-hyped graphics calculators. So if it is a PC simply reboot the machine and open in 'safe mode' or 'last known successful configuration'. More details related to your specific situation are required before being able to specifically answer your question. Here's a good site which will help determine if your machine has a virus and what the steps are to get rid of it: http://security.symantec.com/
  • The viruses have completey taken over your computer. this happened to me. i am only aware of one recourse and that is to junk your computer and start all over. only replace the standing computer tower. My computer had over 800 viruses and shutdown my computer completely. With the new computer, invest in the Norton anti-virus cd. its the best. i have the corporate edition and it does its job. the firewalls have firewalls.
  • boot the system in safe mode(by pressing f8 key)login as administrator, click on start/run type a command %systemroot%system32restorerstrui.exe ..thro this u can restore youe sys to previous date setting
  • If you hit control+alt+delete, you can check out a list of processes that are running on your computer. Some viruses are smart and will disable your antivirus software so you can't detect or remove them as easily. If you know the name of the executable file that the virus is hiding out in and it's currently running on your computer, you need to shut that bad boy down before you'll be able to commence removal. Select the process from the list and hit "end process". Open up your registry editor (go to the start menu > run > and type in "regedit" without the quotation marks). You'll see what looks like a Windows Explorer directory tree. Open up HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>Run and delete any entries under that particular category that match the .exe filename of the process which the virus is attached to. DO NOT ERASE ANYTHING THAT DOESN'T CONTAIN THE .EXE NAME OF THE VIRUS FILE. This will stop the virus from starting again when Windows reboots. Once you've stopped the process and removed the registry entry you can either run a virus scan and let your AV software zap the buggies or you can simply delete the executable file associated with the virus.
  • Your actions would depend on the type of virus you have. So step 1 is to make sure your internet connection is ok. # Make sure your hosts-file is empty or just install Mike's host file from here: http://everythingisnt.com/hosts.html # Scan your computer with a detailed online virus scanner such as: http://housecall.trendmicro.com/ # Write down the names of the viruses that have been found. # Search for individual fixes or write their names on an AB question for further assistance. ----- One quick method would be to try System Restore... but sometimes that's not a good idea and without the information from the detailed scan I can't recommend you to take this action.
  • Use Safe Mode
  • If the PC will not boot up, it is very likely that you have a hardware issue that is completely unrelated to the virus since most viruses are not boot record viruses. Start with an air can and blow all the dust bunnies out of the inside of your PC. If you tilt the air can past 45 degrees and spray some moisture out of it, then don't start up your PC until it dries. Don't spray air unless the power cable is unplugged in the back. Pull out all non-essential cards (i.e. NIC, Sound Card, Modem,...). Then try to start up the PC. If you are getting a POST or at least something to the screen during startup then we may be safe to assume that the graphics is OK. After you get the PC running, you need to start Task Manager. With XP, right-click the blue Taskbar at the bottom of your screen and choose Task Manager. Click on "Processes" tab, and then on "Image Name" column heading. This will arrange all the executables running in memory in alphabetical order. Then enter the names that are in this column into google.com. The results of this search will give at the top of the list a web site that describes that given file name's description. If there is nothing listed and it is an unknown, it is very likely that it is the virus that you are looking for. Write down the name of it, and then select it and click on the "End Process" button. Then open Regedit, click Start, Run, and then type in regedit in the box and then click OK. Once in Regedit, hit CTRL+F (Control key and f keys at the same time). Type in the name of the file that you wrote down and hit the Enter key. Delete any and all instances of this file from your registry. Note: any unwanted changes made in the registry can render Windows inoperable and may require Windows to be reinstalled. Once you have checked out the whole list of Image Names (processes in memory) and removed the bad ones from the Registry, it is time to find them on your hard drive. Open C: drive from My Computer. Click on "Search" at the top of the window in the toolbar. Then the Search frame on the left opens. Click on the "All Files and Folders" link. Enter the name that you wrote down earlier, including the .exe at the end of it. Also, click on the "More advanced options" in the search frame, and make sure that "Search hidden files and folders" is selected. Then click on the "Search" button at the bottom. Delete it where ever you may find it. Repeat this for each process that is known to be bad or is an unknown file. Unknown file names are usually randomly generated file names like owoifdegmkldfuer.exe, that are not an acronym for anything. Reboot your PC, it should be clean. If not, which is highly unlikely, you have a tickler (usually named the same as a known good file but not running from the correct location or is running under the current user's account instead of the System account. It is redownloading and starting the virus. Repeat the above, you should see a pattern and be able to locate this tickler.
  • i suggest you get AVG Free Edition it will cover ur computer from viruses, adware, spy ware nd all types of nasty viruses. It also goes great with internet games such as MMORPGs (Mass Multiplayer Online Role-Playing Games)
  • Most of the suggestions here required that you open a .exe program. I have the same problem and no program can be opened not even IE, firefox, regedit, or the control panel. I have tried booting in safe mode, and last known good configuration but neither of them works.

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