by mrs.ANONYMOUS on November 14th, 2006

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Our computer is running very slow, we have tryed virus/spyware scans, defrag, scan disc, deleted all the extra crap and we called our ISP and they made some changes, nothing is helping, also there is malware we cannot delete or clean? HELP!

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by Stableboy on November 14th, 2006
Unfortunately, you're probably going to have to "repave" the machine -- install a fresh copy of the operating system.

This is a task that you should give to either an expert friend or a computer shop. Most of your data can be preserved, but your applications will need to be reinstalled from scratch.

After the repave, you should install a good firewall and virus scanner, and spend some time educating yourself about online risks so you can avoid a repeat of the problems.
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- The number one reason my pals drop their rigs off to me. They don't bother with firewalls or updates and get bit in the ass because of it. In this day and age there's no excuse for it. "Repaving" is the last resort, though. It's
  
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  by scubabob on November 14th, 2006
- often possible to do a repair via system restore or at worst a boot repair.
  
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  by scubabob on November 14th, 2006
- Well maybe -- I've seen unprotected machines with so many viruses that the remediation crew I worked with at Symantec couldn't clean the machines manually. Where's msANONYMOUS going to find that skill set?
  
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  by Stableboy on November 14th, 2006
- Don't give it to a computer shop!!! just backup your Documents and Other stuff and then format and reinstall. The computer shop will charge you around 150 dollers just for it to be cleaned out!
  
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  by Knopper67 on November 25th, 2006
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by saccodirisposte on November 14th, 2006
Do you use dial-up or DSL? We had the same problem over a year ago, and did most of the stuff you mentioned. We had dial-up and our computer was as slow as hell, plus the internet kept shutting off. Well, not to be funny or sarcastic, but we got a new computer which immediately solved the problem. A few months later we got DSL and everything is much, much faster, plus we hardly ever get cut off anymore. Actually, our son is a computer wiz, he did all the stuff you mentioned, and he finally came up with the idea that it was just the computer, and told us to get another which we did. Sometimes things just have to be replaced. Of course, our computer was 6 years old and had gotten a LOT of use, so I guess it was just its "time to go."
Best wishes and good luck.
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- Yes we have dail up, but our computer is just over 1 year old. All we use it for is our home just emails and surfing - but I guess that probably what caused the problem in the first place.
  
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  by mrs.ANONYMOUS on November 14th, 2006
- If by slow you're only referring to the internet performance (browsing, email) - then yes, it's probably just the dialup thing. But if non-internet tasks are slow too, it has nothing to do with your connection.
  
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  by Karl Plesz on November 16th, 2006
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by Anonymous on April 9th, 2009
If you are looking to get rid of Malware Download "Malwarebytes Anti-Malware" from download.com its currently the fourth most downloaded software on the site.
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You're reading Our computer is running very slow, we have tryed virus/spyware scans, defrag, scan disc, deleted all the extra crap and we called our ISP and they made some changes, nothing is helping, also there is malware we cannot delete or clean? HELP!

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Our computer is running very slow, we have tryed virus/spyware scans, defrag, scan disc, deleted all the extra crap and we called our ISP and they made some changes, nothing is helping, also there is malware we cannot delete or clean? HELP!

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Our computer is running very slow, we have tryed virus/spyware scans, defrag, scan disc, deleted all the extra crap and we called our ISP and they made some changes, nothing is helping, also there is malware we cannot delete or clean? HELP!

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