Our computer is running very slow, we have tryed virus/spyware scans, defrag, scan disc, deleted all the extra crap and we called our ISP and they made some changes, nothing is helping, also there is malware we cannot delete or clean? HELP!
by 
mrs.ANONYMOUS
ANSWERS: 3
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Unfortunately, you're probably going to have to "repave" the machine -- install a fresh copy of the operating system. This is a task that you should give to either an expert friend or a computer shop. Most of your data can be preserved, but your applications will need to be reinstalled from scratch. After the repave, you should install a good firewall and virus scanner, and spend some time educating yourself about online risks so you can avoid a repeat of the problems.
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Do you use dial-up or DSL? We had the same problem over a year ago, and did most of the stuff you mentioned. We had dial-up and our computer was as slow as hell, plus the internet kept shutting off. Well, not to be funny or sarcastic, but we got a new computer which immediately solved the problem. A few months later we got DSL and everything is much, much faster, plus we hardly ever get cut off anymore. Actually, our son is a computer wiz, he did all the stuff you mentioned, and he finally came up with the idea that it was just the computer, and told us to get another which we did. Sometimes things just have to be replaced. Of course, our computer was 6 years old and had gotten a LOT of use, so I guess it was just its "time to go." Best wishes and good luck.
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If you are looking to get rid of Malware Download "Malwarebytes Anti-Malware" from download.com its currently the fourth most downloaded software on the site.
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