by 3 hours ago
ANSWERS: 1
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Response from Eric Billingsley, Director of eBay Research Labs: That’s a good question. We typically do it through our consulting phase. Internally we’re known as a group of smart guys with varied experience and people want our pinions about the projects they’re working on, and through that we get a picture of where the companies going. After we have that, It's up to the researchers to define their own projects. We don’t have a waterfall approach, but it’s up to the researchers to figure out what they think the value to eBay would be for the next two to five years. What they create has been phenomenal. Coming out of the labs has been the search engine for Ebay, the tracking system we use for understanding where our community is going, and a ton of other trust and safety types of applications. It’s pretty amazing what you get when you give people that much freedom.
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