You call the customer service dept., You're not satisfied and ask for the supervisor do you believe the person comming on the line really is a supervisor or just another one of the operators?
by 
tominhouston
ANSWERS: 2
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As one that has worked in customer service. You usually go through a person that is assigned and trained to take escalated calls from the regular CSR's. Not usually a supervisor, just another CSR.
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I called AT T and asked for a supervisor (keep in mind I had already contacted them at least 20 times in 3 months on a bill and sent a certified letter to them) and the girl NEVER did let me talk to a supervisor and my bill 4 months later is still not resolved. Some of these companies don't care about customer satisfaction.
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