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by KayJ on May 18th, 2008

KayJ

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If you have worked in any area of customer service for more than 10 years, don't you wish you would have started writing a book when you first started? I am truly amazed at all the "stupid, intelligent" things some people will do!

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Answers. 5 helpful answers below.

  • by lau ... is happy on December 23rd, 2008

    lau ... is happy

    Haha ! GReat Question! :) I've only been in cutomer service for 2 and a half year. But you dont half get some funny/stupid cutomers. I had two yesterday actually.
    One was a german man bringing back a packet of boxer shorts, he didnt just say reason for retern being wrong size, he went into great detail telling me how (in his very strong accent) if you have a french bottom , no problem, if you have a italian botton no problem, but they are not made for the good old german bottom. then carried on to tell me how he loves his old holey pants. TOooooo much information!

    Then at the end of the day had a cutomer who i had to make a new card for , the phone was ringing, but couldnt get to the phone and do the card at the same time. (and it was only staff phone so they could wait)so did the card, just as i handed it to the customer he picked up the phone and handed me the phone ! What a cheek ! to which i just looked at him in shock at the cheek of it.

    well better be getting to work just now, sorry for the babbling on ! :)

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  • by lau ... is happy on December 23rd, 2008

    lau ... is happy

    I would just love to know the person who came up with the rule though the customer is always right !!

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  • by Takei-Shihan on December 23rd, 2008

    Takei-Shihan

    ... yes ...

    I am frequently amused by those who come to me seeking lessons in wisdom ...

    ... if you like that sort of thing, google and subscribe for free to "Dogbert's New Ruling Class", get the newsletter, and look for his actual quotes from some of the world's actual "inDUHviduals" ...

    http://en.wikipedia.org/wiki/Dogbert's_New_Ruling_Class

    .

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  • by Leeses Pieces is COATed in chocolate on December 23rd, 2008

    Leeses Pieces is COATed in chocolate

    This unwritten book is often great to share with other people in a similar situation and field. Like a secret club.

    When I interact with customer service, I often end up swapping stories.

    The all time, number one situation where the customer went wrong: Is it plugged in?

    HOWEVER, on the flip side, I wish I had written a book on the stupid things the reps have asked ME: Is it plugged in?

    :)

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  • by iwnit on December 23rd, 2008

    iwnit

    It is possibly not too late to do this.

    On the other side, I ponder writing a book about all the calls that I have done by customer service...

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