ANSWERS: 3
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The software may create another drive letter on your system that is the camera memory. You could try going into Windows Explorer and looking for this drive then copy the files to your hard drive.
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Try double clicking on the grey box, it may just be a display issue. Also download the latest version of the Easyshare software, I did that yesterday and videos show up on the gallery screen displaying the first frame.
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Hi, get Picasa from google, they advertise it as "the program that should have come with your camera" so it might do the trick, if it doesn't work it's free anyway, you can get it from here: http://www.sleekbytes.com/picasa-google.htm
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