Is the customer always right?

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Is the customer always right? Explain why or why not.

Is the customer always right??.....Also any examples would be appreciated.

Do you believe that the customer is ALWAYS right?

Do u really think the customer is always right?

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Small business

Question:
	Is the customer always right? By keithold thanks all baggers Asked Oct 5 2007 8:53PM	192 Pts Rate Question

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Top Answer out of 149

by Ocean is gone... on Oct 5, 2007 at 9:24 pm Permalink

No way... I get customers all the time that try and tell me that i'm wrong and soon find out that I'm actually right and they are wrong... I help about 300 customers a day... It gets quite old...

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keithold thanks all baggers Oct, 05 2007 at 09:48 PM

Thanks Ocean falls, it would do.

Dave2222 Jan, 07 2009 at 09:18 AM

Not in my book

Answer 2 out of 149

by Jade on Oct 5, 2007 at 8:59 pm Permalink

Only when they are within earshot.

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keithold thanks all baggers Oct, 05 2007 at 09:23 PM

Thanks Jade for your answer.

Answer 3 out of 149

by Inquisitive minds want to know... on Aug 28, 2008 at 8:16 pm Permalink

No they are not always right. I have been a manager for 13 years.....when a customer uses deragatory language or a racial slur towards one of my employees....their money is no good in my establishment.

Answer originally posted in response to Is the customer always right??.....Also any examples would be...

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gammyleglady Aug, 29 2008 at 11:42 AM

I make you right there! Very well put and tough to those who don't like it!! thanks :0)

keithold thanks all baggers Sep, 16 2008 at 12:55 PM

Thanks inquisitive.

Sharpie Sep, 28 2008 at 11:24 PM

I too make all efforts to make amends with customers until they start saying things about my employees at which point I tell them that if they are going to use that kind of language or make racist remarks that I will be unable to help them.

Answer 4 out of 149

by mother earth on Oct 5, 2007 at 9:02 pm Permalink

No, they are not always right. But it's a good business practice to treat all customers with respect and dignity. Sometimes this means agreeing with them even when they are wrong. Most of the time this attitude earns respect and dignity in return, not to mention return business.

There will be jerks though. Even when they are right they're wrong.

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keithold thanks all baggers Oct, 05 2007 at 09:21 PM

Thanks mother earth and welcome to Answerbag.

mother earth Oct, 07 2007 at 08:20 PM

Thank you - it's a pleasure to be here

Answer 5 out of 149

by Galeanda on Jun 27, 2008 at 1:15 pm Permalink

No but often an employer would like you to pretend that they are.

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keithold thanks all baggers Aug, 02 2008 at 04:28 PM

Indeed they would Galeanda.

Answer 6 out of 149

by Anonymous on Oct 5, 2007 at 9:02 pm Permalink

If your business is strong enough to withstand the loss of a customer and his/her friends, then the customer isn't always right.

;)

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keithold thanks all baggers Oct, 05 2007 at 09:22 PM

Thanks 123mantobeat456 for your answer.

Anonymous Oct, 05 2007 at 09:23 PM

np keith
=)

Answer 7 out of 149

by American Idle on Oct 5, 2007 at 8:54 pm Permalink

If you're on the clock, yes. :)

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keithold thanks all baggers Oct, 05 2007 at 09:22 PM

Thanks American Idle.

Answer 8 out of 149

by Aquatic Eagle on Apr 8, 2009 at 2:47 pm Permalink

My very first boss told me that the customer is NOT always right but the customer is always a customer and should be treated with respect.

Answer originally posted in response to In business, do you think the customer is ALWAYS right? Why or why...

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Anonymous Apr, 08 2009 at 02:53 PM

I agree that the customer is not always right, but I don't agree that they should always be treated with respect. Customer or not, if someone's getting nasty with me and has no reason for it other than "my popcorn's too expensive", I don't see how they deserve any respect from me at all. We're both human beings and one of us being in a position of serving the other doesn't give them the right to treat me as if I'm the whipping boy (or girl in this case).

Freedom00 Apr, 08 2009 at 03:04 PM

Thank you for your answer. +4

Aquatic Eagle Apr, 08 2009 at 05:54 PM

This is a statement from a business point of view. If you respond to a rude customer in a similar fashion you are only going to escalate things and create a scene for the other customers to see. It's difficult sometimes but if you want to maintain a good customer base you will always treat them with respect even if they give you none.

Answer 9 out of 149

by Kevisaurus is a Carnotaurus today on Oct 5, 2007 at 9:30 pm Permalink

Only in their minds but the customer usually is an under educated person hoping that they will select the right thing and they help that the sales force is competent to guide them into purchasing the right thing.

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Answer 10 out of 149

by I love my baby on Oct 5, 2007 at 9:35 pm Permalink

No. I was so wrong today to stand at the service desk for 20 minutes watching the guys stock the shelves. I should have walked out.

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I love my baby Oct, 05 2007 at 09:53 PM

You are welcome and good question Keithold. :)

Scooter Oct, 05 2007 at 09:54 PM

But I did get you spell it again here! LOL ;)