ANSWERS: 1
  • I found the answer. If the phone is from a different carrier than the one you use your carrier has to submit a request to have the phone unlocked. Carriers will not accept requests from individuals rather the request must come from the carrier. For example in this situation the phone was a T-Mobile phone and our carrier is Cingular. Cingular customer support sent an electronic request to T-Mobile to have the phone unlocked. It takes approximately 3-5 business days.

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