According to ApplianceDesign.com, LG ranked third in customer satisfaction in 2007 and 2008 for all appliances. The company ranked first in the same survey conducted with respect to clothes dryers. The study analyzes the purchase and use of extended warranties and problems reported during the first year of ownership.

On the Other: Most Appliances Have Problems

Although LG ranks highly on the list of appliance companies that consumers are most concerned with, the company is not first on any list other than the clothes dryer category. There are factors that can make an appliance less reliable, such as the way it is used and how often it is used, the products it is used with, and whether it is handled with care. LG appliances, just like many other appliances on the market, are more well received by some customers than others.

Bottom Line

While the Internet is rife with complaints about the reliability of LG appliances, many people even go so far as to say that they will never purchase LG products again. Others are thrilled with their products. Nevertheless, J.D. Power reports that LG is among the top appliance manufacturers in the world, indicating that most people regard their appliances as reliable.

Source:

"Appliance design: J.D. Power: Most Appliances Are Highly Reliable"; 2007

"JDPower: 2008 Kitchen Appliances Satisfaction Study"; 2007

More Information:

"WTKR: Make Your Appliances Last Longer"; Juliet Bickford; 2009