A client service representative is responsible for ensuring the satisfaction of each client by answering questions and resolving issues in an expedient and pleasant manner. This role is similar to that of a customer service representative. The difference, however, is that a client services representative is found within businesses that provide services, for example an accounting or consulting firm versus a provider of goods such as a retail store.

Client Questions

Serving as the face of an employer, a client service representative answers all client questions, such as communicating business hours or providing an update with regards to the time line of a project.

Complaint Resolution

Client service representatives must follow company policies in resolving client complaints. In a pleasant and professional manner, representatives create solutions to such minor problems as a miscommunication. However, they may be required to escalate more serious errors, such as complaints regarding employee behavior, to the appropriate senior manager.

Working Environments

The working environments of a client services representative can vary greatly. While in certain settings, a representative may work in an office and maintain face-to-face contact with clients, in larger organizations the representative may sit in a call center, interacting with clients exclusively via telephone.

Educational and Qualitative Requirements

While employers tend to give preference to candidates who possess a four-year college degree, it is not necessary. More important is prior experience handling clients of a similar demographic. Perhaps the most important quality trait of a successful client service representative is the ability to communicate effectively, eloquently and professionally, both orally and in writing.

Compensation

In 2009, Indeed.com reported that the average compensation received by a client service representative in the United States was $40,000.

Employment Outlook

The U.S. Bureau of Labor Statistics anticipates that employment within this sector will increase at a rate of 25 percent between 2006 and 2016.

Source:

U.S. Bureau of Labor Statistics: Customer Service Representatives

Indeed.com: Client Service Representative Salaties