Ask a Question
or
Create a Poll
  1. Home /
  2. Questions /
  3. Business
  4. / Customer Service
  5. / Customer Service (General)

by PhileoTruth on December 28th, 2009

PhileoTruth

Question

Help answer this question below.

When is the customer NOT always right?

  • Like
  • Report
Share:
Other

Answers. 12 helpful answers below.

  • by socrates111 on December 28th, 2009

    socrates111

    When he/she tenders a five note and gets the change of a twenty note, and keeps it !

    • Like
    • Report

    No comments. Post one | Permalink

  • by Tom 47 is back in his bear COAT on December 29th, 2009

    Tom 47 is back in his bear COAT

    When they shoplift, or try to return an item that was not purchased from the store or one of it's affiliates. Or when they demand an item at a sale price when the sale has ended, or try to claim a warranty which has expired. There are limits to what retailers can allow.

    • Like
    • Report

    No comments. Post one | Permalink

  • by iwnit on December 28th, 2009

    iwnit

    1) "The phrase “The customer is always right” was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is typically used by businesses to:

    Convince customers that they will get good service at this company
    Convince employees to give customers good service
    Fortunately more and more businesses are abandoning this maxim – ironically because it leads to bad customer service.

    Here are the top five reasons why “The customer is always right” is wrong."
    "1: It makes employees unhappy"
    "2: It gives abrasive customers an unfair advantage"
    "3: Some customers are bad for business"
    "4: It results in worse customer service"
    "5: Some customers are just plain wrong"

    "So put your people first. And watch them put the customers first."
    Source and further information:
    http://positivesharing.com/2008/03/top-5-reasons-why-the-customer-is-always-right-is-wrong/


    2) "Q: I don't think the customer is always right. Do you? — Justin
    A: No, the customer is not always right, but they sure are right a lot. I say, you ignore what your customers think at your own peril."
    Source and further information:
    http://www.usatoday.com/money/smallbusiness/columnist/strauss/2008-01-20-customer-right_N.htm


    3) "I have worked in many roles in the service industry, from supermarket cashier, and computer salesman, to freelancer developer, and I can tell you that the customer is usually wrong, but in most cases it’s okay for them to be wrong, or at the very least we tolerate it."
    Source and further information:
    http://www.mostinspired.com/blog/2009/08/17/the-customer-is-not-always-right/

    • Like
    • Report

    2 comments | Post one | Permalink

  • by mebo on December 28th, 2009

    mebo

    Customers are not when they break the rules, cheat, lie, or verbally abusive.
    I believe a business who believes in that old motto wont be in business long. Today there are more and more people who cheat and lie to get ahead for the moment at others expense. Sometimes at a big price.

    • Like
    • Report

    No comments. Post one | Permalink

  • by MrJosh on December 28th, 2009

    MrJosh

    When they come back and try to have coupons taken of their order in excess of what they paid.

    • Like
    • Report

    No comments. Post one | Permalink

  • by downtide on December 28th, 2009

    downtide

    When they're trying to scam a business, for instance by making false complaints to try to get compensation.

    • Like
    • Report

    No comments. Post one | Permalink

  • by HEYTHERE on December 28th, 2009

    HEYTHERE

    When returning an item without the receipt. In theory, a retailer does not have to accept returned merchandise if there's no proof that the item was even purchased there in the first place-- or when it was purchased.

    • Like
    • Report

    No comments. Post one | Permalink

  • by Charlie is a girl on December 28th, 2009

    Charlie is a girl

    When they treat you like a sub-human beast and just rude.

    • Like
    • Report

    No comments. Post one | Permalink

  • by thebabbster on December 28th, 2009

    thebabbster

    When they are rude and abusive to cashiers or waitstaff. Years ago I used to be in retail, and I was absolutely amazed with how people would treat me sometimes, and it was for no other reason than they were having a bad day, and felt like they had to take it out on someone. Ever since then, I have been sharply critical of people who abuse retail and restaraunt workers.

    • Like
    • Report

    No comments. Post one | Permalink

  • by Saltlick on December 28th, 2009

    Saltlick

    When he's sometimes wrong

    • Like
    • Report

    No comments. Post one | Permalink

  • by dbooger98 on December 28th, 2009

    dbooger98

    When They Are Wrong!

    No comments. Post one | Permalink

  • by manywords on December 29th, 2009

    manywords

    Many times the customer is not right. The slogan is used to remind employees to be curteous always. When a customer is abusive or unreasonable it is time to pass him off to a manager, walk away, or hang up the telephone after advising you are doing so.

    No comments. Post one | Permalink

Want to attach an image to your answer? Click here.

Did this answer your question? If not, then ask a new question or create a poll.

More Questions. Additional questions in this category.

You're reading When is the customer NOT always right?

Follow us on Facebook!

Related Ads

Related Questions

Professionally Researched

ANSWERBAG BUZZ

5 reasons why the customer is not always right
The customer is always right is wrong
When is the customer not always right
What reasons that customer is not always right
The customer is always right lie

Answerbag

a Demand Media company