by 
The Curious Bag
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Each day, hotels receive a number of incoming calls from guests for a number of different purposes. PBX (private branch exchange) operators are responsible for handling these calls in a professional and prompt manner.
Function
A PBX operator uses a computer and a phone system to answer incoming calls from guests. The PBX operator answers the call, finds out what the guest is requesting passes on the request to the appropriate department and, in some cases, follows up with the guest to ensure the request was satisfied.
Features
PBX operators deliver messages to other departments either by phone or through electronic communications like email. Some PBX operator also receive faxes and telephone messages for guests and are responsible for passing those along.
Requirements
PBX operators need good customer-service skills, proper grammar and a pleasant voice over the telephone. In addition, typing and basic computer skills are necessary for using PBX operators' equipment.
Education
There is no degree or secondary education program designed for PBX operators, but most employers prefer applicants who have a high school diploma or GED. In addition, hotels also look for workers who have experience working in a call-center environment.
Compensation
In November 2009, the average annual salary for PBX operators was $28,000, according to indeed.com.
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