by DudeLer 2 on November 17th, 2009

DudeLer 2

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Has it been your experience that talking to the same gender with tech support helps in solving and understanding the problem and solution?

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  • by G_tech on November 18th, 2009

    G_tech

    No, it is mixed. A good tech is a good tech no matter the gender.
    When I first joined AB most folks thought they were dealing with a guy just because of my avatar and knowledge, yet I'm just a old granny tech....LOL

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  • by Slightly less anonymous on November 18th, 2009

    Slightly less anonymous

    I agree with G_tech...it doesn't matter...there's a whole range, from complete idiocy, to really great techs who can understand complicated problems, help with them, be patient with people who don't necessarily have experience in that area, people who are great with the system they are working with and know not only the basic functions but how to make it really work for the person calling for assistance

    and those abilities are not specific to gender. I've gotten great tech support and customer service from both genders, good from both, and terrible from most. It doesn't seem particularly skewed in any direction, though when I find someone who's not only good, but excellent at some company, I try and stick with them

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