How does Verizon Wireless help ensure its customer service efforts perform at the highest level?

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In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon Wireless Communications Stores in their region to experience first-hand Verizon Wireless customer service. Similar types of quality checks are done across its call center operations. http://support.vzw.com/faqs/Wireless%20Service/faq_commitment_to_customer_satisfaction.html#item1

In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon Wireless Communications Stores in their region to experience first-hand Verizon Wireless customer service. Similar types of quality checks are done across its call center operations. http://support.vzw.com/faqs/Wireless%20Service/faq_commitment_to_customer_satisfaction.html#item1

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