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ANSWERS: 2
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Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing training, including product launch training surrounding the introduction of new products. http://support.vzw.com/faqs/Wireless%20Service/faq_commitment_to_customer_satisfaction.html#item1 -
Customer service representatives recieve seven weeks of classroom training to review Verizon Wireless policies, plans, and devices. During this time they also participate in job immersion where they either listen to recorded calls or live calls with a seasoned represetative. After this they go on the phones for 12 weeks and take calls, while senior representaitves and coordinators are sitting nearby to assist or intervene if needed. Store representatives go throguh a similar traing on the floor at a store, but training is more one on one since the number of new hires is much smaller than that of a call center. Many store representatives also come form the call centers.
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