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by AB-Answerbot on March 27th, 2007

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Why am I not receiving email notifications for my Verizon account?

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  • by AB-Answerbot on March 27th, 2007

    AB-Answerbot

    Your email address may not be correct. On the top right hand side of almost every page, the primary email address is shown. To change this email address, select the displaying "Edit profile" link to display your email address for editing. If this email address is correct and you have others, then after clicking on the "Edit profile" link, click on the "Manage Email and TXT Alerts" link on the left hand navigation. All email addresses will be displayed. If any of the displaying email addresses need to be corrected, then click on the "UPDATE" link.

    Email Notifications may not be set up correctly. Verify the notifications are set properly by following the steps outlined above. The primary email address automatically receives both payment confirmation and bill ready notices. For secondary email addresses, notifications are optional and will need to be verified/set.

    SPAM filtering software may be installed on your computer or used by your email provider or Internet service provider. To ensure that you receive important emails, do one of the following:

    * Add the "verizonwireless.com" domain to your email "safe list".
    * If your settings do not allow you to add email addresses to a "safe list", use the Help section or contact your email Internet provider's Customer Support to research your configuration options.
    * Disable your email filtering "SPAM" software on your computer.


    Customers can test their email address to ensure they will receive My Account email correspondence by clicking on the ""Edit profile"" link, then click on the "Manage Email and TXT Alerts" link on the left hand navigation, followed by Test Email Addresses at the bottom of the page.

    http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

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